Who we are
We are Tracsoft Enterprises, LLC, referred to as Tracsoft on our website and in our business communications. Our website address is: https://tracsoft.com.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We use Google Analytics to track traffic on our website. For information on the kind of data that is collected, please visit “How Google uses data when you use our partners’ sites or apps.”
SMS Texting Privacy Policy
Information We Collect
When you sign up for SMS notifications or communications, we collect the following information:
- Your mobile phone number.
- Any additional contact information provided, such as your name or email address, if included during registration.
- Standard text messaging and data rates may apply to all SMS text communications from the carrier
We do not collect sensitive payment information or other personal data as part of the SMS registration process.
We implement strict access controls, regularly audit our data handling processes. User data is not shared without authorization.
How We Collect Your Information
Your information is collected directly from you when you:
- Fill out a form on our website to sign up for SMS notifications.
- Opt in to receive SMS communications during an in-person interaction or service transaction.
Why We Collect Your Information and How We Use It
We collect your mobile number and contact information to:
- Provide timely updates about our services or products.
- Send appointment reminders, order confirmations, or status updates.
- Deliver promotional content (with prior explicit consent).
- We send messages once per week to customers
We Do Not Share Your Information for Promotional Purposes
We do not share, sell, or rent your personal information, including your mobile opt-in details, to third parties or affiliates for marketing or promotional purposes.
Legitimate Business Information Sharing
Your information may be shared with trusted service providers or partners solely for essential business operations, such as:
- Payment processing.
- Appointment scheduling systems.
- Technical support to ensure seamless SMS communication.
All sharing mentioned in this policy excludes mobile opt-in and consent details; opt-in information is never shared with anyone for any purpose.
How to Recieve Help with SMS communications
You can receive help with SMS communications at any time by:
- Replying to any SMS message with “HELP.”
- Contacting us directly via email or phone to request help from our SMS service.
How to Opt Out of SMS Communications
You can opt out of receiving SMS communications at any time by:
- Replying to any SMS message with “STOP,” “UNSUBSCRIBE,” or “QUIT.”
- Contacting us directly via email or phone to request removal from our SMS list.
- Opt out response will include “You have been removed from SMS communications with Tracsoft Enterprises, LLC.”
Once we receive your opt-out request, we will promptly remove your mobile number from our SMS communication list.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Captcha v3
Use of reCAPTCHA v3
We use reCAPTCHA v3, a service provided by Google, to protect our website from spam and abuse. reCAPTCHA v3 analyzes your interaction with our website and assigns a score based on its risk analysis. This score is used to determine whether you are a human or a bot.
Information Collected by reCAPTCHA v3
reCAPTCHA v3 collects the following information:
- Browser information, such as your browser type, operating system, language preferences, and any installed plugins.
- Device information, such as your device type, screen resolution, and time zone.
- User interactions with our website, such as mouse movements, clicks, and page views.
- IP address
How We Use Collected Information
The information collected by reCAPTCHA v3 is used to:
- Improve the security of our website by preventing spam and abuse.
- Analyze how users interact with our website.
- Comply with applicable laws and regulations.
Disclosure of Information
We may disclose the information collected by reCAPTCHA v3 to:
- Google, in accordance with their Privacy Policy (https://policies.google.com/privacy).
- Third-party service providers who help us operate our website, such as analytics providers.
- Law enforcement or other government officials, as required by law.
Your Choices
You can control the information collected by reCAPTCHA v3 by:
- Clearing your browser cookies after visiting our website.
- Using a browser extension that blocks cookies.
- Opting out of Google’s advertising personalization settings.
Data Retention
We will retain the information collected by reCAPTCHA v3 for a reasonable period of time to protect our website from spam and abuse. We will then delete the information unless we are required by law to retain it for a longer period.
Security
We take reasonable steps to protect the information collected by reCAPTCHA v3 from unauthorized access, disclosure, alteration, or destruction. However, no security measures are perfect, and we cannot guarantee the security of your information.
Google reCAPTCHA Privacy Policy
For more information about Google’s reCAPTCHA Privacy Policy, please visit: https://policies.google.com/privacy
